Information:
You will support the existing customer service team with telephone advice and care for customers during an initially four-month assignment. The activity takes place entirely on-site, from Monday to Friday between 08:00 and 17:00. Remote work is not possible for this position.
Your Responsibilities:
- Telephone advice and care for customers from the German-speaking part of Switzerland
- Support with various inquiries regarding banking services
- Competent response to customer inquiries
- Identification of consulting and sales potentials
- Scheduling consulting appointments with the responsible customer advisors
- Recording and structured forwarding of more complex inquiries
- Ensuring professional and service-oriented communication
- Maintaining and documenting customer contacts in the respective systems
Your Profile:
- Very good German language skills, both spoken and written
- French skills are an additional plus
- Completed commercial training is an advantage
- Experience in the banking sector, customer service, or contact center
- Enjoyment of telephone customer contact and advisory activities
- Experience in cross-selling or sales is advantageous
- Confident handling of common Office programs and digital work tools
- Strong customer orientation, initiative, and a reliable work style
- Flexibility, willingness to learn, and enjoyment of a dynamic work environment
What We Offer:
- A varied activity in the financial services sector
- An assignment with clear working hours from Monday to Friday between 08:00 and 17:00
- Two possible workplaces: Zurich or St. Gallen
- A fixed-term assignment with realistic extension options
- The opportunity to specifically expand your experience in customer service and banking
- Professional support throughout the entire assignment
Apply now!
Apply now with your complete dossier.
We look forward to receiving your application.
